Theatre Policies

Purchasing Tickets
The Ticket Office located in the Bologna Performing Arts Center lobby is open Monday-Friday from 9:30am to 4:30pm, or by calling (662) 846-4626. Cash, checks, Visa, MasterCard, American Express, and Discover are accepted. Ticket purchase implies consent to all theatre policies described below. Ticket Office and online orders include a $5.00 flat processing fee that covers ticket handling charges. Tickets can be mailed for a $3.00 fee. Tickets cannot be held or reserved without payment. All ticket orders are processed in the order they are received. The Ticket Office assigns the best seats, taking into consideration seating preferences based on availability. To sit with family and friends, please enclose all orders in one envelope or place orders together so that they may be processed at the same time. All patrons, regardless of age, must have their own ticket.

Ticket Pickup and Will Call
Tickets ordered for pickup in “Will Call” or purchased within 10 days of a performance will be held for pickup at Will Call. Will Call is located inside the Ticket Office during regular business hours and performances. Please bring an ID and/or show your order confirmation to pick-up tickets from Will Call.

Ticket Refunds and Exchanges
All sales are final. No refunds or exchanges.

Ticket Reprints
If you lose your tickets, the Ticket Office can replace them for a $3.00 reprint fee.

Children
Please call the Ticket Office at (662) 846-4626 prior to the purchase of tickets to ensure the performance’s suitability for your child. Every patron, regardless of age, must have a ticket to attend a performance at the Bologna Center. All children must be accompanied by a parent or guardian at all times.

Main Stage
Children must be at least 4 to attend Main Stage performances, however, many Main Stage performances are more appropriate for children at least ages 8-12 and above. As a courtesy to other audience members, please use discretion if bringing a young child to an evening performance. For the benefit of all of our patrons, children who are disruptive will be asked to leave the theater.

Recital Hall Series
The Recital Hall series is intended for adult audiences.

Family Series
Many of the Family Series performances are suitable for young audiences, including children ages 1-3. Please read the performance description and call the Ticket Office at (662) 846-4626 prior to the purchase of tickets to ensure the performance’s suitability for your child.

School-Time Matinee Series
Many matinee performances are suitable for younger audiences, including children ages 1-3.  All children must be accompanied by a parent or guardian at all times.  Please call the Arts Education Office at (662) 846-4844 prior to the purchase of tickets to ensure the performance’s suitability for your child.

Food and Beverages
No outside food or drink is permitted in the theater. Concessions purchased on-site are permitted inside the theater.

Recording Devices
The use of cameras, cell phones, and recording devices of any kind are not permitted in the theater unless noted otherwise. Patrons using these devices will be stopped and may be asked to leave the theater.

Seating
Seating for Main Stage performances begins one half-hour before the advertised show time. As a courtesy to performers and the audience, late comers will not be seated until an appropriate interval in the program.  Seating for School-Time Matinee performances begins one half-hour before the advertised show time.  In order to accommodate the large number of children attending these performances, we ask school groups to arrive 45 minutes prior to the show time to allow adequate time for seating.

Theater Etiquette
Live theater is a shared experience. Please take note of our suggested theater etiquette to enhance your own experience and that of others.

Accessibility
Wheelchair spaces, wheelchair companion seats, and easy access seats are available on the main floor and are priced at the Terrace Level. Please call or visit the Ticket Office to purchase tickets, and specify your accessibility needs. Accessible seats may also be purchased online. Accessible entrances and parking are available in the west parking lot.

Hearing Devices
Headsets are available at no charge from the Ticket Office. Please contact the BPAC Main Office in advance so that we can have them ready for you at the performance.

Inclement Weather
In the event of inclement weather conditions, all performances will go on as scheduled. In the event that a performance is cancelled due to an “Act of God” or the acts or regulations of public authorities, the BPAC will notify all ticket purchasers via email. The BPAC will also post cancellation information on its website and Facebook page. All ticket sales are final. No refunds or exchanges will be made unless the BPAC cancels the performance.

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